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Long leaseholds latest news


TNRA was impressed by Mainstay's work under Andy Murray in 2015 to resolve problems left by a succession of previous managing agents.

However, in 2017 there now appears to be a significant decline in the quality of Mainstay's communications, responses and action. On 20 July 2017, TNRA had a meeting with Paul Stammers, the Capita director representing Trinity House, to discuss Mainstay's performance.

At a recent meeting, Mr Stammers "put Mainstay on notice that if they did not improve to our satisfaction they would be replaced". Capita is now having fortnightly meetings with Mainstay to review their performance against a spreadsheet of outstanding actions, which TNRA will see in case we have comments or additional items to suggest. Despite the closer interest that Capita is taking in Mainstay's performance, however, there are few signs of a marked improvement in Mainstay's communications with long leaseholders.

Click here to download minutes of a meeting between Trinity Village long leaseholders and Mainstay on 31 May 2017.